Refund policy

RBfoods Refund & Return Policy

Effective Date: September 11, 2026 Last Updated: September 11, 2026

At RBfoods, we pride ourselves on delivering fresh, high-quality, chef-crafted meals across Johannesburg. We stand behind our quality with a Satisfaction Guarantee to ensure you are completely happy with your meal prep experience.

Because our meals are perishable and prepared fresh to order, we do not accept physical returns of food items. Instead, we handle issues through our evaluation and refund policy outlined below.

1. Satisfaction Guarantee (First Delivery / First Order)

If you are not satisfied with your meals after receiving your very first delivery, you may request a review for a refund:

  • How to Qualify: Contact our support team within 24 hours of receiving your initial delivery.
  • Review Process: We will review your feedback and reason for dissatisfaction (e.g., quality concerns, damaged packaging, or order errors).
  • Full Refund: If your reason is verified and valid under our satisfaction guarantee, we will issue a full refund for that delivery batch.

2. Mid-Order / Active Order Cancellations & Partial Refunds

If you wish to cancel an active order or subscription after consuming a portion of your meals (during the middle of your order cycle or split-delivery schedule):

  • Partial Refund Calculation: You will receive a pro-rata refund strictly for any remaining, unfulfilled meals that have not yet been prepped or dispatched.
  • Non-Refundable Portion: Meals that have already been prepared, dispatched, or delivered cannot be refunded once consumed or held past their delivery window.

3. Missing, Damaged, or Incorrect Items

If an item arrives damaged, compromised, or missing from your delivery:

  • Please notify us within 24 hours of delivery with a photo of the affected package/meal.
  • We will immediately process a store credit or a partial refund for the impacted items.

4. Delivery & Access Issues

Please ensure your delivery address, estate security access codes, or office reception instructions are accurate at checkout:

  • Failed deliveries resulting from incorrect contact details, driver refusal at gated security, or unannounced absence at the delivery location are non-refundable, as fresh meals cannot be restocked once dispatched.

5. How to Request a Refund

To submit a refund request:

  1. Email our support team at rbfoood@gmail.com with your Order ID.
  2. Include a clear explanation of your request (and photos if reporting damaged or incorrect meals).
  3. Approved refunds will be credited back to your original payment method within 5-7 business days depending on your bank (PayFast / Yoco / Peach Payments).

6. Contact Us

For any questions regarding our Refund & Satisfaction Policy, please contact us:

  • Company Name: RBfoods
  • Email: rbfoood@gmail.com
  •  Location: Johannesburg, Gauteng, South Africa