Privacy policy

RBfoods Privacy Policy

Effective Date: September 11, 2026 Last Updated: September 11, 2026

At RBfoods ("we," "us," or "our"), we are committed to protecting your privacy and handling your personal information responsibly in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our Shopify store.

1. Personal Information We Collect

When you visit or place an order through RBfoods, we collect certain information necessary to process your meal prep orders and deliver them fresh to your door:

Device Information: Web browser type, IP address, time zone, and cookie data automatically collected when browsing our site.
Order & Delivery Information: Your full name, delivery address (residential or corporate office in Johannesburg/Gauteng), primary phone number, email address, dietary preferences/order notes, and billing address.
Payment Information: Payment details processed securely through our third-party payment gateways (e.g., PayFast, Yoco, Ozow, or Peach Payments). Note: RBfoods does not store raw credit card details or banking credentials on our servers.

2. How We Use Your Personal Information

We use the personal information we collect to fulfill your meal prep subscriptions and orders, including:

Processing payments, scheduling bi-weekly split meal deliveries, and sending order confirmations, invoices, and tracking updates via SMS or email.
Communicating directly regarding delivery access (e.g., estate security gates or office reception drop-offs).
Screening orders for potential risk or fraud.
With your explicit consent, providing marketing communications, weekly menu updates, and promotional discounts.

3. Sharing Your Information

We only share your personal data with trusted third parties strictly to facilitate our operations and comply with legal obligations:

E-Commerce Platform: Our online store is hosted on Shopify Inc., which powers our storefront and securely processes user data.
Delivery & Logistics Partners: Your delivery name, phone number, and address are shared with our local courier drivers or delivery partners solely to complete fresh meal drops.
Payment Gateways: Encrypted transactional data is shared with our South African payment gateways to verify transactions.
Legal Compliance: We may share your information to comply with applicable South African laws, regulations, or lawful requests from regulatory authorities (such as the Information Regulator of South Africa).

4. Your Rights Under POPIA

As a South African resident, you have specific rights regarding your Personal Information under POPIA:

Right of Access: Request a copy of the personal information we hold about you.
Right to Correction: Request that inaccurate or outdated personal information be updated or corrected.
Right to Deletion: Request the deletion or destruction of your personal data, subject to legal or tax retention obligations.
Right to Object: Opt out of direct marketing communications at any time by clicking the "Unsubscribe" link in emails or replying "STOP" to SMS communications.

5. Data Retention

When you place an order through RBfoods, we retain your Order Information for our records to maintain tax, accounting, and legal compliance unless and until you ask us to delete this information.

6. Cookies & Tracking

We use cookies and similar tracking technologies to maintain your shopping cart, remember your preferences, and analyze website traffic to improve customer experience. You can choose to disable cookies through your web browser settings, though some features of our site may not function properly as a result.

7. Contact Us & Information Officer

For questions about this Privacy Policy, to exercise your POPIA rights, or to submit a query regarding your personal data, contact us at:

Company Name: RBfoods
Email: rbfoood@gmail.co
Location: Johannesburg, Gauteng, South Africa